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Your order will arrive by registered mail, lovingly wrapped in sustainable packaging. If you wish to have your item sent in a gift box, please select this option on the product page, before adding the item to your cart.
We are currently using natural kraft boxes made of recycled materials. Each box is hand stamped with our logo.
Postage is charged according to the weight of your order, there is a base rate of €2.00 for local registration of postage and €6.00 for registration of postage within Europe.
All items listed on our web site are ‘as seen’ & ready to post. We will post by end of next business day after you place your order. For local orders, you will normally receive your order within 2 business days. For orders within Europe, please allow 7-14 days for delivery. (Please note during current 2020 circumstances, postal services are sometimes taking longer than normal).
There is no paper invoice included in the package as these are provided automatically to the email address, if you would like a note included to the recipient please enter it in the notes field at checkout or email me afterwards on hello@olemacrame.com
Returns & Exchanges
You may return an item for a full refund by contacting me within 14 days of delivery. Please get in touch by email or phone so I can provide a return postage address & expect your parcel. Buyer is responsible for return postage. On receipt of the item, I will refund the purchase price via the original payment method.
You may also exchange your item via the same process.
We cannot accept returns on items that have been custom made or personalised (unless faulty).
We cannot be responsible for any damage due to negligence. Damage caused by general wear and tear is the responsibility of the owner. Please read the product care section of this page to learn how to properly maintain your products and ensure that they last as long as possible.
Earrings cannot be returned for hygiene reasons unless faulty on arrival. In this case please contact us within 24 hours or receipt of goods.
